Privacy Policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase a product from The Altitude Artist, we collect personal information such as your name, address, and email address to complete the transaction. Additionally, when you browse our website, we may automatically receive information about your internet protocol (IP) address, browser, and operating system to enhance your experience.
If you subscribe to our newsletter, we may send you promotional emails about new products and updates. We may also feature any customer-submitted photos from product reviews on our website or social media platforms.
SECTION 2 - CONSENT
How do we get your consent?
When you provide personal information to complete a transaction, verify your payment details, arrange delivery, or return a purchase, we imply that you consent to the collection and use of your information for that specific purpose.
If we request personal information for other reasons, such as marketing, we will ask for your explicit consent or give you an option to decline.
How do I withdraw my consent?
You may withdraw your consent at any time by unsubscribing from our emails using the link provided at the bottom of the newsletter or by contacting us at Contact Us page.
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you breach our Terms of Service.
SECTION 4 - SQUARESPACE
Our store is hosted on SQUARESPACE Inc., which provides the e-commerce platform for us to sell our products.
Your data is stored through Squarespace databases and the general application, all of which are secured behind a firewall. For more information, refer to Squarespace Privacy Policy
SECTION 5 - THIRD-PARTY SERVICES
Third-party service providers we use, such as payment processors, will only use your information to perform the necessary services. Each provider has their own privacy policies.
You may be subject to the laws of the jurisdiction where the service provider operates.
Once you are redirected to a third-party website, our Privacy Policy is no longer applicable.
SECTION 6 - SECURITY
We take reasonable precautions and follow industry standards to protect your personal information from loss, misuse, and unauthorized access. Credit card data is encrypted using secure socket layer (SSL) technology, stored with AES-256 encryption.
SECTION 7 - COOKIES
We use cookies to enhance your experience on our website. Cookies help us track visitor behavior, which may include session IDs, cart contents, and other preferences. You may choose to opt out of cookies by adjusting your browser settings.
SECTION 8 - AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your state or province, or that you have obtained consent from a parent or guardian for any minor dependents using this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website and take effect immediately upon posting. We will notify you of significant changes if applicable.
SECTION 10 - ADVERTISING
Third-party providers, such as Google or AdRoll, may use cookies for targeted advertising based on your online behavior. You can opt out of receiving targeted ads by visiting the Digital Advertising Alliance (DAA) opt-out site or Network Advertising Initiative (NAI) opt-out site.
QUESTIONS AND CONTACT INFORMATION
If you wish to access, correct, or delete your personal information, or if you have questions, visit the Contact Us page.
Terms of Service
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase a product from The Altitude Artist, we collect personal information such as your name, address, and email address to complete the transaction. Additionally, when you browse our website, we may automatically receive information about your internet protocol (IP) address, browser, and operating system to enhance your experience.
If you subscribe to our newsletter, we may send you promotional emails about new products and updates. We may also feature any customer-submitted photos from product reviews on our website or social media platforms.
SECTION 2 - CONSENT
How do we get your consent?
When you provide personal information to complete a transaction, verify your payment details, arrange delivery, or return a purchase, we imply that you consent to the collection and use of your information for that specific purpose.
If we request personal information for other reasons, such as marketing, we will ask for your explicit consent or give you an option to decline.
How do I withdraw my consent?
You may withdraw your consent at any time by unsubscribing from our emails using the link provided at the bottom of the newsletter or by contacting us at Contact Us page.
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you breach our Terms of Service.
SECTION 4 - SQUARESPACE
Our store is hosted on SQUARESPACE Inc., which provides the e-commerce platform for us to sell our products.
Your data is stored through Squarespace databases and the general application, all of which are secured behind a firewall. For more information, refer to Squarespace Privacy Policy
SECTION 5 - THIRD-PARTY SERVICES
Third-party service providers we use, such as payment processors, will only use your information to perform the necessary services. Each provider has their own privacy policies.
You may be subject to the laws of the jurisdiction where the service provider operates.
Once you are redirected to a third-party website, our Privacy Policy is no longer applicable.
SECTION 6 - SECURITY
We take reasonable precautions and follow industry standards to protect your personal information from loss, misuse, and unauthorized access. Credit card data is encrypted using secure socket layer (SSL) technology, stored with AES-256 encryption.
SECTION 7 - COOKIES
We use cookies to enhance your experience on our website. Cookies help us track visitor behavior, which may include session IDs, cart contents, and other preferences. You may choose to opt out of cookies by adjusting your browser settings.
SECTION 8 - AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your state or province, or that you have obtained consent from a parent or guardian for any minor dependents using this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website and take effect immediately upon posting. We will notify you of significant changes if applicable.
SECTION 10 - ADVERTISING
Third-party providers, such as Google or AdRoll, may use cookies for targeted advertising based on your online behavior. You can opt out of receiving targeted ads by visiting the Digital Advertising Alliance (DAA) opt-out site or Network Advertising Initiative (NAI) opt-out site.
QUESTIONS AND CONTACT INFORMATION
If you wish to access, correct, or delete your personal information, or if you have questions, visit the Contact Us page.
Returns Policy
Change of Mind Policy
At The Altitude Artist, all products are custom made-to-order to suit your preferences. Due to this personalized nature, we do not offer refunds or exchanges for change-of-mind purchases once an order has been placed.
We recommend reviewing all product details, dimensions, and descriptions carefully before purchasing. If you have any questions, feel free to contact us at thealtitudeartist@gmail.com — we’re happy to assist.
Refunds and Replacements
We will replace or refund items if they are faulty, damaged in transit, or significantly different from their description, For damaged or incorrect items, please email us within 24 hours of delivery at thealtitudeartist@gmail.com with photos and a description of the issue, including images of the packaging and carton/tube. This ensures we can address the matter promptly and resolve it for you.
If your return is authorized due to damage or an incorrect item, we will provide you with a prepaid return label. However, if the return does not meet our policy, it will be sent back to you, and you will be responsible for the return postage costs. Items returned without prior authorization will also incur return shipping fees.
Thank you for supporting a small business dedicated to delivering high-quality, custom artwork.
Warranty of Our Products
We take great pride in offering top-quality products and ensuring each item is quality controlled before dispatch. We offer a 12-month warranty on all framed prints (framed items only; this does not apply to unframed prints). Please note that we are not liable for any misuse of our products and only accept returns that meet our Returns Policy.
Important Product Care Notes
Our art prints should not be hung in direct bright sunlight as this may cause fading. We are not responsible for fading that occurs from exposure to sunlight.
Prints should be kept away from areas prone to water damage to prevent any potential damage.
For framed prints with shatterproof acrylic plexiglass, avoid using chemical cleaners. Clean the surface with a dry or slightly damp cloth, and do not use any chemicals.